Contact information
Questions about a piece, a size, an order or a return all reach the same place, and a person reads every one.
We reply within one business day. If you are writing about an existing order, include your order number so we can look it up straight away.
What to include
- Order enquiry: your order number and the name on the order
- Sizing help: the measurement you have taken and the piece you are looking at
- Damaged or wrong item: photographs of the piece and the packaging
- Return or exchange: your order number and what you would like to happen
Business details
Frost & Facets
Registered in Switzerland
All prices on this site are in US dollars.