Shipping & Delivery
Where we ship
Worldwide, with the exception of territories under shipping restrictions outside our control. Shipping is calculated at checkout and shown in full before you pay. There are no charges added after an order is placed.
Processing time
Orders are checked and dispatched within 1 to 3 business days. Orders placed at the weekend or on a public holiday start processing on the next business day. You receive a tracking number by email as soon as the parcel is scanned by the carrier.
Delivery estimates
These are estimates, not guarantees. Customs inspection and local carrier backlogs can add time, and neither is something we can speed up once a parcel has left.
- Europe and United Kingdom: 8 to 15 business days
- United States and Canada: 10 to 18 business days
- Australia and New Zealand: 10 to 20 business days
- Rest of world: 12 to 25 business days
Tracking
Tracking can sit without updating for several days after dispatch while a parcel moves between handling facilities. That is normal and does not mean it is lost. If tracking has not moved at all for 10 business days, email us and we will chase the carrier.
Customs and import duty
We ship from outside the European Union, the United Kingdom and the United States. Import duty, VAT or sales tax may be charged by your own country on arrival. Those charges are set by your government, are collected by the carrier, and are not included in the price you pay us. We cannot estimate them for you and we cannot refund them.
Wrong or incomplete address
Check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch. Once a parcel has shipped the address cannot be changed, and a parcel returned to sender because of an incorrect address can be reshipped only once the return reaches us.
Lost parcels
A parcel with no carrier movement for 30 calendar days after dispatch is treated as lost. We replace it or refund it in full, your choice.